Return Policy

Return & Exchanges

How do I return or exchange any item?

• Step 1: Access the return portal
• Step 2: Our support team will follow up.
• Step 3: Prepare your package.
• Step 4: Deliver your package.

Return policy

Feel free to try them on — if it’s not for you, no worries. We offer free returns or exchanges within 30 days of receiving your items. Just make sure everything is unwashed, unaltered, and in its original packaging. Shipping costs and shipping insurance are non-refundable. Customers in certain regions will receive a prepaid return label once the request is approved. If you’re outside these regions, please contact us.

When can I get a refund and exchange items?

Refund or exchange will proceed immediately once your return is well received. For a refund, the processing time will depend on the payment method you used for your order. PayPal refunds take up to 3 business days to process. Credit card refunds will take between 7-14 business days to process. For an exchange, it will take up to 3 business days to arrange the shipment of the replacement item. Once shipped, we will send you a confirmation email with tracking numbers.

Do I need to pay for return shipping?

It depends on the countries. You don't need to pay for shipping if you are in certain regions. You will receive a return label for anything you want to return. If you are in countries besides those regions, you will need to pay for shipping first. Please make sure to keep the shipment receipt. We can undertake a shipping fee below $30. We apologize for any inconvenience.

Still have questions?

Contact us. We will reply during our support hours.